jyjilicom's Privacy Policy
Your personal information is completely safe with us. This page describes in detail how jyjilicom collects, uses, and protects your data.
Table of Contents
1. Introduction
jyjilicom ("we", "us", or "the platform") provides a safe and reliable online betting and casino service for players in Bangladesh. We take the privacy of our users seriously. This privacy policy describes what personal information we collect, how we use it, and how we keep it secure when you visit the jyjilicom website (jyjilicom.lat), create an account, or use our services.
By using our services, you agree to the terms described in this privacy policy. This policy operates as part of our Terms and Conditions. If you do not agree with any part of this policy, please refrain from using our services.
2. Information We Collect
jyjilicom collects various types of information to provide our services, ensure security, and meet legal obligations. We collect only the information that is genuinely necessary to deliver our services.
2.1 Information You Provide Directly
- Full name and date of birth
- Email address and mobile number
- Residential address
- National ID (NID) or other identity document details (for identity verification purposes)
- Financial information such as bKash, Nagad, Rocket, or Upay account details and bank account information
- Account profile information (username, password)
- Messages and complaints submitted to the support team
2.2 Automatically Collected Information
- IP address and approximate location data
- Device information (operating system, browser version, device type)
- Website usage logs (pages visited, links clicked, session duration)
- Information collected through cookies and similar tracking technologies
- Transaction history and gameplay activity records
2.3 Information Received from Third Parties
- Information received from identity verification agencies (KYC providers)
- Transaction-related information received from payment processors
- Information received from fraud prevention and risk assessment services
3. Purpose of Data Collection
jyjilicom uses your information for the following purposes:
3.1 Service Delivery and Operations
- To create and manage your account
- To process financial transactions including deposits and withdrawals
- To operate betting, gaming, and other services
- To provide customer support and resolve complaints
- To deliver bonuses, promotions, and VIP benefits
3.2 Identity Verification and Security
- To complete the Know Your Customer (KYC) process and verify age
- To prevent fraud, money laundering, and other illegal activities
- To ensure account security and prevent unauthorized access
- To follow responsible gaming guidelines and identify problematic behavior
3.3 Legal and Regulatory Obligations
- To comply with applicable laws and regulations
- To maintain tax-related records
- To respond to lawful requests from authorities
3.4 Service Improvement
- To analyze the performance of the website and services
- To improve the user experience
- To identify and resolve technical issues
4. Legal Basis for Data Processing
jyjilicom processes your personal information on the following legal grounds:
- Contractual necessity: To fulfill our agreement with you — that is, to manage your account, process transactions, and provide services.
- Legal obligation: To meet KYC, Anti-Money Laundering (AML), responsible gaming, and other regulatory requirements.
- Legitimate interests: To prevent fraud, ensure security, and improve service quality.
- Consent: In certain cases, such as marketing communications, we process your information based on your explicit consent.
5. Data Sharing and Disclosure
jyjilicom does not sell your personal information. However, information may be shared with third parties in the following limited circumstances:
5.1 Service Providers
We work with trusted third-party service providers to operate our services, such as:
- Payment processors (bKash, Nagad, Rocket, Upay, bank transfer service providers)
- Identity verification and KYC service providers
- Data storage and cloud service providers
- Fraud prevention and cybersecurity specialists
- Customer service software providers
All these service providers process your information only according to our instructions and under strict confidentiality agreements.
5.2 Disclosure for Legal Purposes
We may disclose information to authorities in the following circumstances:
- To comply with court orders or legal claims
- To respond to legitimate requests from government or regulatory bodies
- To assist in investigations related to illegal activities or fraud
7. Data Retention Period
jyjilicom retains your personal information only for as long as necessary to fulfill the purpose for which it was collected or as required by legal obligations.
- Active accounts: All relevant information is retained for as long as the account remains active.
- Closed accounts: After an account is closed, information is retained for a set period in accordance with legal and regulatory requirements.
- Financial transaction records: Financial data and transaction history may be retained for an extended period in accordance with applicable law.
- Marketing data: If you withdraw your consent, marketing-related data is deleted without delay.
8. Data Security Measures
jyjilicom has put in place industry-standard technical and organizational measures to protect your personal information.
8.1 Technical Security
- SSL (Secure Socket Layer) encryption: All communication between your browser and our servers is encrypted.
- Data encryption: Sensitive data stored on our systems is protected with strong encryption technology.
- Firewalls and intrusion detection systems are active.
- A Two-Factor Authentication option is provided.
- Regular security audits and vulnerability assessments are carried out.
8.2 Organizational Security
- Only authorized staff have access to sensitive information.
- All staff receive training on privacy and data protection.
- A response plan is in place for data breach incidents.
9. Your Rights
You have the following rights regarding your personal information:
Right to Access
You have the right to know what information we hold about you. Upon request, we will provide you with a copy.
Right to Correction
You have the right to correct or update your information if it is incomplete or incorrect.
Right to Deletion
In certain circumstances, you may request the deletion of your personal information, unless there are legal obligations that prevent it.
Right to Restrict Processing
In certain cases, you may request that the processing of your information be limited.
Right to Data Portability
You have the right to receive your information in a structured, machine-readable format.
Right to Object
You have the right to object to the use of your information for marketing purposes.
To exercise these rights, please contact us. We will respond to your request as quickly as possible. In some cases, it may not be possible to fulfil every request due to legal obligations, but we will always explain the reason.
10. Privacy of Minors
jyjilicom's services are intended only for those aged 21 and above. We do not knowingly collect personal information from anyone under the age of 21.
We verify the age of all users through the KYC process. If we become aware that information has been collected from a minor, we will immediately close that account and delete the associated information.
11. Changes to the Policy
jyjilicom may update this privacy policy from time to time. If any significant changes are made to the policy, we will notify you in the following ways:
- By publishing a notice on the website
- By sending a message to your registered email
- By changing the "Last Updated" date at the top of this page
If you continue to use our services after the changes, you will be considered to have accepted the updated policy. You are advised to review this policy regularly.
12. Contact Us
If you have any questions, comments, or requests regarding this privacy policy, or if you wish to exercise your rights, please contact us through the following:
- Email: [email protected]
- Live Chat: 24/7 support available in Bengali
We strive to process all privacy-related requests as quickly and carefully as possible. Protecting your information is our primary responsibility and we are fully committed to it.
For more information, visit our About Us, Terms & Conditions, and Responsible Gaming pages.